Describe a difficult interaction you had with a customer.
How did you deal with it? What was the outcome? How would you handle it differently?
Category: Customer Obsession
Start with the customer and work backwards. Work vigorously to earn and keep customer trust. Put the customer first.
Tell me about a time when you went above and beyond for a customer.
Why did you do it? How did the customer respond? What was the outcome?
Give me an example of when you were able to anticipate a customer need with a solution they didn't know they needed or wanted yet.
How did you know they needed this? How did they respond?
Give me an example of a time when you asked for customer feedback.
How did you use that feedback to drive innovation and improvement. How did they respond?
Tell me about a time when you evaluated the customer experience of your product or service.
What did you do? What was the result?
Tell me about a time when a customer came to you for something that would not actually address their need.
How did you approach the situation? What was the result?
Sometimes customer makes unreasonable requests. Tell me about a time when you had to push back on a customer request.
What did you say or do to respond to that request?
Tell me about a time when you had to balance the needs of the customer with the needs of the business.
What did you do? What was the result?